Privacy Policy

We collect user information such as name, email, phone number, ZIP code, and project details to connect customers with local service providers and to operate the Home Services Marketplace platform.

Customer request information (including contact details) may be shared with participating contractors in your area so they can contact you to provide quotes and follow up on your request.

We do not sell personal data. We may use your information to provide and improve our services, prevent abuse, and maintain platform security.

By using this website, you agree to this policy.

Third-Party Service Providers

We use trusted third-party services to operate the platform. These providers process certain information only as needed to perform their function for us:

• AI providers (Anthropic, OpenAI) to generate cost estimates from project descriptions and photos
• Replicate to generate AI room design renderings from uploaded photos
• Twilio to send SMS notifications and messages
• Resend to send transactional and account-related emails
• Stripe to process subscription payments and billing information
• Google to display business ratings and reviews
• Vercel to host the platform and store uploaded photos and files

Photos you upload for AI estimates or AI room renderings are sent to our AI processing providers solely to generate your results. We do not use your photos to train our own AI models. Please refer to each provider's own privacy policy for details on how they handle data submitted through their services.

Payment Information

Subscription payments are processed by Stripe. We do not store your full payment card details on our own servers.

Data Retention & Requests

We retain account and project information for as long as your account is active, or as needed to provide the service. You may request deletion of your account and associated data by contacting us. You can request deletion of your account and personal data at any time at https://homeservices-us.com/delete-account, or by contacting us directly.

Communications

Customers

If you provide your phone number through our website, we may share it with participating contractors so they can contact you regarding your request. Contractors may contact you by phone call or text message. Message frequency varies and message and data rates may apply depending on your mobile plan and the contractor you engage.

Home Services Marketplace does not send marketing text messages to customers. If you have questions about communications related to your request, please contact us.

Contractors / Business Owners

Contractors may opt in to receive SMS notifications from Home Services Marketplace (for example, new lead alerts and account notifications) by enabling SMS alerts in their account dashboard. SMS opt-in is not required to use the platform and is not enabled by default.

Message frequency varies. Message and data rates may apply. Reply STOP to opt out. Reply HELP for help.

We do not sell mobile information and we do not share it with third parties for their own marketing purposes unrelated to your requested service or contractor notifications.